Our vision, values and behaviours
As an organisation we are driven by how we act. These core values define our culture:
- what we do
- who we are, and
- how we do it
Our vision
The steadfast vision, is to provide the very best service and support to customers, we do this through our modern business model and our constant improvement activities and training. We never stop learning or striving to be the very best.
We aim to deliver world leading, personal and responsive support to our customers through all stages of their vehicle purchase and on-going support, giving the fullest and best possible experience to our customers and their transportation needs.
When we work with partners, we do so only with organisations that also share and reflect our core values and behaviours, ensuring continuity across our customer service portfolio.
Our values
These key values are at the heart of everything we do. They have been developed closely with our staff.
We will always:
- put the customer first
- work in such a way that we can be proud
- be respectful of others and their values and beliefs
- act with steadfast integrity in everything we do
- strive to always be our best selves
Our behaviours
Put the customer first
Behaviours for every member of staff
I put myself in the customers, shoes. I take time to listen and understand each person's need.
I share information and data appropriately and work with others to make sure the best outcome for the customer.
I take responsibility for safety in my working environment.
Behaviours for strategic leaders
I create a safe environment by allocating the right resources in the right place such as equipment, workforce, technology and training.
I actively build and develop relationships to create partnership with other organisations in order to promote the best interests of the customers we serve.
I encourage others to prioritise the needs of our customers, improving consumer experience by analysing, reviewing and redesigning process.
Respect others and their values and beliefs
Behaviours for every member of staff
I am aware of and take responsibility for my own attitude and work hard to understand and support the emotions of other people.
I understand that people are different. I pay attention to their different needs so that everyone is treated fairly.
I help and support my colleagues so that we work well together as a team to achieve our goals.
Behaviours for strategic leaders
I am approachable. I invite conversation, discussion and sharing of ideas, opinions and information across the organisation.
I encourage staff and colleagues to treat each other as equal but also as different. I champion diversity and am a ambassador for differences making us stronger.
I focus other people's attention on providing integrity, responsibility respect and kindness in the way that we care for customers and our business partners.
Work in such a way that we can be proud
Behaviours for every member of staff
I regularly review what I do and how I do it to improve my personal performance.
I take pride in my personal appearance, wear my ID badge, follow the dress code and see myself as a representative of the organisation.
I give frequent constructive feedback and coach others to help them improve their performance.
Behaviours for strategic leaders
I represent the public face of the organisation, promote its values and act as an ambassador for the company and its services.
I promote and encourage an environment of continuous development.
I share success stories and experiences and encourage others to do the same.
Strive to always be our best selves
Behaviours for every member of staff
I frequently ask for, listen to and accept feedback to improve my day-to-day performance.
I take ownership for resolving problems that I encounter in my work.
I suggest improvements that could be made to the way we do things.
Behaviours for strategic leaders
I motivate my staff and colleagues by talking about their ideas, thoughts and aspirations for the future.
I talk to staff and discuss ideas they have for improvement.
I improve and develop our service and shape the future of the organisation, investing in the best possible experience for staff and customers.
Act with steadfast integrity in everything we do
Behaviours for every member of staff
I am discreet and sensitive when dealing with confidential information. I challenge others who are not.
I role model high standards so that people can feel confident that I efficiently represent their best interests.
I am open, honest and truthful in everything I do, I will always operate with integrity and honour.
Behaviours for strategic leaders
I promote the effective and sustainable use of resources within my team.
I help the organisation and support staff in being the best version of ourselves.
I plan, evaluate and allocate budgets and resources to invest in members of staff and their development at all stages of their careers.
© Copyright 2023 Steadfast Ignition UK Ltd. All rights reserved.
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.